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View frequently asked questions for Personal Contact Details:

Can I still access StudentHome page even though I am not currently studying a module?

Yes - your computer user name (OUCU) will remain active after module completion and you will still be able to sign onto StudentHome. Access to any module related information such as module websites and tutor group forums will not be accessible once you have completed your module. Timescales for the closure of module websites vary from 1 month to 3 years after course completion. Therefore, if you wish to retain any information from your module website or forums we recommend that you save local copies onto your computer.


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How do I change my address, telephone number or email address once I have given it to the OU?

You can change your address, email address or telephone number on your StudentHome webpage, under 'Profile' tab.

If you are using a BFPO address, you should put this part in the postcode field of the address form.

In order to change your name we will need formal documentary evidence of your change of name, for example a deed poll certificate or marriage certificate. You should send a copy (please do not send originals), quoting your Personal Identifier, to:

Student Registration and Enquiry Service
The Open University
Po Box 197
Milton Keynes
United Kingdom
MK7 6BJ

You can also send a fax to: 01908 654914.


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How do I change my name once I have given it to the OU?

In order to change your name we will need formal documentary evidence of your change of name, for example a copy of a deed poll or marriage certificate. You should send a copy (please do not send originals), quoting your Personal Identifier, to:

Student Registration and Enquiry Service
The Open University
Po Box 197
Milton Keynes
United Kingdom
MK7 6BJ

You can also send a fax to: 01908 654914.


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I have forgotten my password and cannot log in to my StudentHome page, how can I get a reminder of my password?

To reclaim or amend your password, go to your StudentHome pages, select 'Sign in' and follow the on-screen instructions.

You can reset your own password quickly and easily using our online password reset system.


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