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View frequently asked questions for Complaints and Appeals:

What should I do if I cannot resolve my complaint informally?

If your complaint is not resolved to your satisfaction through informal procedures, or if no resolution has been reached within 15 working days of raising the issue, you have the right to make a formal complaint. You should complete the webform on our website at: www.open.ac.uk/studentservices/complaints or by send your complaint by post to:
The Complaints and Appeals Office
The Open University
PO Box 197
Walton Hall
Milton Keynes
MK7 6YJ


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Where can I find the student appeals procedure?

The Complaints and Appeals website is at www.open.ac.uk/studentservices/complaints. If you do not have access to the internet please contact the Student Casework Office on +44 (0) 1908 659535 Monday to Thursday 09:00 to 17:30, Friday 09:00 to 17:00 who will be able to help you.


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Where do I go for help in making a complaint?

As a starting point try to sort the problem out informally with the person responsible for the matter you are complaining about. Contact details are available from our website at www.open.ac.uk/studentservices/complaints. You can also get more information there on how to go about making a formal complaint if you are not able to resolve your concern at an informal level.


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Where can I find the procedure for making a complaint?

The Complaints and Appeals website is at: www.open.ac.uk/studentservices/complaints. If you do not have access to the internet please contact the Complaints and Appeals Office on 01908 659535 who will be able to help you.


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What is the difference between an appeal and a complaint?

You can find lots of information about complaints and appeals at: www.open.ac.uk/studentservices/complaints/
If you have a specific question that is not answered on our website please use the feedback link to tell us what you would like to know. Alternatively you can contact the Complaints and Appeals Office on 01908 659535 or e-mail complaints-appeals@open.ac.uk


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