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View frequently asked questions for Course Materials:

Can I view the study materials before I register?

You can view free study materials online at OpenLearn.

Your support team may have sets of study materials available to view. Please contact General Enquiries on +44 (0)845 300 60 90 for more information.


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Can I purchase Open University study materials?

You can purchase some study materials, study packs and other resources separately from The Open University Worldwide.


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Where can I order set books from?

If your studies require set books you can locate stockists using The Booksellers Association website.


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What address can my study materials be delivered to?

Your study materials will be delivered to your home address unless you give us an alternative delivery address. We cannot deliver to a PO Box address.

You can set up a delivery address from the Profile page within StudentHome.


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When will my study materials be delivered?

Information about the scheduled despatch dates for your study materials can be found on our Study Materials Despatch website.

You can check your personal despatch information on StudentHome, under 'Study materials despatch date'.


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Can I get access to OU materials free?

Yes you can. Visit our Openlearn website at www.open.edu/openlearn to find out more.


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What is OpenLearn?

The OpenLearn website gives the public free access to learning materials from The Open University. These materials either come from Open University modules or are developed to support our BBC television and radio programmes and provide expert comment on topical issues.

You can also find Open University channels on YouTube and iTunesU and you can follow us on Twitter.

You can find more Frequently Asked Questions about OpenLearn at: http://www.open.edu/openlearn/about-openlearn
/frequently-asked-questions-on-openlearn


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Can I get any qualifications through OpenLearn?

No, it's not possible to gain any qualifications through OpenLearn. Using OpenLearn does not require you to become an OU student and the website does not award credits or grant degrees.

You will need to enrol for an Open University course if you want to become a student and have the support of a tutor, sit examinations and gain qualifications. For more information visit the Study at the OU section of The Open University's website.

You can find more Frequently Asked Questions about OpenLearn at: http://www.open.edu/openlearn/about-openlearn
/frequently-asked-questions-on-openlearn
.


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Can I get help to use OpenLearn?

OpenLearn has been designed to enable peer support. If you are still getting started, you may find the following links helpful.

QuickStart Guides for the LearningSpace features:

Get Started:
http://www.open.edu/openlearn/about-openlearn
/welcome-openlearn-free-learning-the-open-university


Frequently Asked Questions about OpenLearn: http://www.open.edu/openlearn/about-openlearn
/frequently-asked-questions-on-openlearn


About OpenLearn:
http://www.open.edu/openlearn/about-openlearn/about-openlearn


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I am using/considering using a Mac for OU study - is this possible?

The University now provides much of its learning and teaching materials in an online virtual learning environment (VLE), which also provides access to dynamic information such as assignment results, tutorial information and so on. Mac users can access the VLE by downloading and installing Mozilla Firefox.
The University's FirstClass conferencing system can be accessed by Macs and assignments can be submitted electronically by Mac users using rich text format files (rtf) or open office software available for free download.

The OU has developed considerable amounts of CD/DVD-ROM based content for Windows PCs. Most new DVDs for OU modules are however being produced using a browser-based interface which means they will run on Macs as well as PCs. The costs of converting the considerable legacy of fixed media products on existing courses would be prohibitive.
In order to run the OU's Window's based software on other operating systems you are likely to need emulation software for your computer. For the older Mac the Virtual PC software costs about £200 including a Windows licence. If you have one of the new (Intel processor) Macs then you can use the Apple Boot Camp "virtual machine" software that allows you to install Windows in native mode on your Mac. There are other cheaper and even free emulators available.

There is a Mac self help group organised by OU students who have compiled their own list of OU modules and Mac compatibility.

The Computing Helpdesk will endeavour to provide you with first line support for Mac problems but may need to refer you to other sources of support.


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