General
17 Aug 2011

The Open University stays in the top three for student satisfaction for the seventh consecutive year

The Open University (OU) has been rated third for student satisfaction, behind Brighton and Sussex Medical School and the University of Cambridge, in the latest National Student Satisfaction survey from HEFCE .

The top ten Higher Education Institutions for satisfaction in the survey were:

BRIGHTON AND SUSSEX MEDICAL SCHOOL 95%
UNIVERSITY OF CAMBRIDGE 94%
OPEN UNIVERSITY (THE) 93%
OXFORD UNIVERSITY 93%
THE UNIVERSITY OF BUCKINGHAM 93%
UNIVERSITY OF ST ANDREWS 93%
ST MARY'S UNIVERSITY COLLEGE (BELFAST) 93%
CENTRAL SCHOOL OF SPEECH AND DRAMA(THE) 92%
HARPER ADAMS UNIVERSITY COLLEGE 91%
UNIVERSITY OF BATH 91%

Christina Lloyd, Director of Teaching and Learner Support at The Open University said, “In an increasingly competitive environment, it is great news to be so consistently highly rated by our students. This achievement highlights the OU’s strength in providing high quality, flexible and supported courses. As students become more focused on their finances, quality, value for money and the student experience are more important than ever.”

Of the 18,000 OU students who were surveyed, 94 per cent agreed that their course was intellectually stimulating, 92 per cent stated that they received detailed comments on work submitted and 90 per cent of students agreed the course was well organised and run smoothly. The overall satisfaction for quality of the course was 93 per cent.

Marianne Cantieri, The Open University Student Association President said, “Although our student body has become increasingly diverse over the years, one thing that seems to have been constant is the value OU students put on the quality of their educational experience and the integrity of their qualifications. This still seems to matter more than anything else and I think that the University will have to work harder than ever under the new funding regime to make sure they continue to meet students’ high expectations. I very much hope that the OU will still be in this position in 5 years’ time.”

In Scotland, Wales and Northern Ireland The Open University was rated number one for satisfaction.

The OU is the UK’s largest university. Its unique “supported open learning” model allows students to fit studies around their other commitments. The OU supports students through a tutor network of over 7,000 Associate Lecturers, online forums, study facilities and through contact with their peers via tutorials, online conferencing, social networks, study groups and events.

Around 265,000 final-year students responded to the survey this year, from 154 HEIs and 99 FECs from across the UK.

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Since 2005 The Open University has been rated in the top three for student satisfaction of UK higher education institutions. In the table for all UK institutions, which includes HEIs and FE colleges The Open University is rated 9th.

About the National Student Satisfaction (NSS) survey
The NSS results are available on www.unistats.com

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