Researchers at The Open University have found that most financial services firms surveyed about the effects of incorporating national security regulations into their businesses are positive.
In a report titled Taking Liberties released today (28 September) by The Leverhulme Trust, Dr Kirstie Ball and researchers at the University's Business School reveal that responses from 85 financial services representatives show that larger financial services organisations have managed to incorporate the new Anti Money Laundering/Counter Terrorist Finance regulations into their businesses, benefiting from sophisticated computer systems to help identify suspicious transactions.
They found that smaller firms found compliance with the regulation costly by comparison.
The researchers, who carried out the research under the umbrella of CRISP, the Centre for Research into Information, Surveillance and Privacy, also found that front line staff managed to adapt more effectively and managed to continue the customer interaction as normal while verifying any suspicions about the customer in businesses which had strong Customer Relationship Management Systems.
Commenting on these findings: Dr Ball said: "In carrying out this research, we recognised almost immediately how Anti Money Laundering and Counter Terror Finance Regulations required the capture of data at great expense to the financial services industry and there seemed to be no return on this investment. Responses from the industry varied but what emerges strongly is how the industry has taken the practice of Anti Money Laundering and considered it as a positive aspect of their business."
A copy of Taking Liberties: Anti Money Laundering/Counter Terror Finance Regulations and The Financial Services Sector can be found at the link (right).