Professional Skills
Managing conflict
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Conflicts are inevitable. Differences, disagreements, disputes or discord between colleagues, with customers or with suppliers happen every day. If badly handled or left unmanaged they can be costly – reducing organisational performance, decreasing motivation, tying up people’s time, or increasing absenteeism. This course will help you recognise the causes and sources of conflict and give you skills to help you deal with the situation. Whether you are in the front line with customers, coping with suppliers, human resources or colleagues, this course will develop your knowledge and skills base so that you can resolve the conflict more effectively.
| About this course: | |
|---|---|
| Course code | GB058 |
| Credit points | This is a non-credit bearing course. |
Register for the course
This course is available for study in the countries shown. Fees may vary by country.
What you will study
This online continuing professional development course explores conflict in the workplace – how and why it occurs – and then offers ways of managing and resolving it. Understanding why conflicts arise and being able to deal with them makes good business sense.
You will learn to:
- describe the nature and dynamics of conflict in the workplace
- identify signs and symptoms of a conflict
- understand that how one responds to conflict helps to determine whether the outcome is positive or negative
- identify situations and the behaviour of others that may trigger a conflict response from you
- recognise five styles of conflict management and understand the advantages and disadvantages of each style
- understand the impact of conflict on an organisation, both the financial and human costs
- understand the options within an organisation for managing conflict
- understand key skills required in managing conflict effectively and be able to apply these to a conflict situation.
In this course there are activities that you can use to help you relate your learning to your workplace and your role within it. These should help you to assemble the basic understanding necessary for the final part of the work-based activity (WBA), which is to produce a case study of a conflict that will help you to demonstrate your understanding of the study material and maximise your effectiveness in the workplace.
The strong link between course learning and your work practice creates relevant, enduring and transferable outcomes. The course will take 30 hours to study and includes Web text, self-assessment questions and activities. The course contains a series of bite-size chunks, each devoted to both technical and managerial topics. Register online today and start tomorrow – no need to wait!
The course features the distinctive strengths of The Open University (OU) from its years of expertise in work-based learning:
- The convenience of accessing its clearly presented and sequenced materials, activities and support whenever suits you and wherever you have access to the dedicated website – if you prefer, you can print key materials to work on them offline.
- The support of an expert learning adviser who can clarify study materials, answer questions and help you relate the course to your specific needs.
- A work-based activity helping you to connect the course to your individual and organisational context and needs. This is built up from short activities during the course, leading to a Personal Development Plan. At the end of the course you send this to the learning adviser, who provides personal feedback.
- Certification of completion from the OU for those who complete the course. You can use this to demonstrate your Continuing Professional Development (CPD) activity to your employer and/or professional body. (N.B. The course does not carry academic credit points.)
Entry
Although there are no formal academic requirements to study any of our CPD courses, you are expected to have some experience in the field and the course assumes a familiarity with the subject.
For each course you can register and begin at any time during the life of the course. You can study at your own pace and submit your work-based activity at any date before the final submission date for the course. Information about the final submission date is available when you register for the course.
If you have a disability or additional requirement
The study materials are delivered wholly online. Learners who use screen readers or who cannot use a mouse will not be able to access some materials or some activities without assistance. Written transcripts of the audio interviews are available on the website. If you are a new learner with the OU, make sure that you have our publication Meeting Your Needs.
Study materials
What's included
All learning materials, exercises, study support and the work-based activity are delivered entirely online.
Computing requirements
This course includes online computer activities – you can access these using a web browser that can play Flash and Shockwave.
You will need internet access and a computer. If you have purchased a new computer since 2005 it should meet your course computing requirements. Check our Technical Requirements section if your computer is older than this or is otherwise unusual.
Learner support
Expert, confidential learner support is available when you need it from a learning adviser, who will respond to you direct within 24 hours. Other support is available via the GB058 forum, library, StudentHome website and computing helpdesk.
Work-based activity
The work-based activity for this course is a written report and has been designed as an integrated ongoing activity that you submit at the end of your study. It will allow you to reflect on your learning and how to use it in your professional work.
Professional recognition
Successful completion of the course enables us to recognise your achievement of the course learning by issuing an OU certificate that you can use to document your commitment to continuing professional development in your personal portfolio, or to provide evidence to employers or professional body.
Students also studied
Students who studied this course also studied at some time:
| About this course: | |
|---|---|
| Course code | GB058 |
| Credit points | This is a non-credit bearing course. |
Study explained
- Special fee arrangements
- - the OU has relationships with many professional bodies, and as part of those relationships members may be entitled to special fee arrangements.
- Study explained
- - all you need to know about distance learning with the OU.
Your questions
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Or contact an adviser in our Student Registration & Enquiry Service Email or call +44(0) 845 300 60 90+44(0) 845 366 60 35
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