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IT project and service management

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Do you want to know more about the issues involved in working in a project team or service team environment in the computing industry? Then this is the module for you. You’ll have practical experience of applying project management techniques and service management concepts to case studies. There will also be opportunities for you to practise your team-working skills by collaborating with other students. By the end of your studies, you will have a better understanding of how IT projects and services are managed, and which principles, concepts and techniques can and should be applied to particular situations.

Modules at Level 2 assume that you are suitably prepared for study at this level. If you want to take a single module to satisfy your career development needs or pursue particular interests, you don’t need to start at Level 1 but you do need to have adequately prepared yourself for OU study in some other way. Check with our Student Registration & Enquiry Service to make sure that you are sufficiently prepared.

Register for the course


Start End Fee Register
04 Oct 2014 Jun 2015
£505.00
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Registration opens on 30/04/14

This course is expected to start for the last time in October 2018.
Start End Fee Register
04 Oct 2014 Jun 2015
£1316.00
Choose country above

Registration opens on 30/04/14

This course is expected to start for the last time in October 2018.
Start End Fee Register
04 Oct 2014 Jun 2015
£1316.00
Choose country above

Registration opens on 30/04/14

This course is expected to start for the last time in October 2018.
Start End Fee Register
04 Oct 2014 Jun 2015
£505.00
Choose country above

Registration opens on 30/04/14

This course is expected to start for the last time in October 2018.
Start End Fee Register
04 Oct 2014 Jun 2015
£1316.00
Choose country above

Registration opens on 30/04/14

See below for information about part time tuition fee loans available for study towards a qualification.

This course is expected to start for the last time in October 2018.
Start End Fee Register
04 Oct 2014 Jun 2015
£505.00
Choose country above

Registration opens on 30/04/14

This course is expected to start for the last time in October 2018.
Start End Fee Register
04 Oct 2014 Jun 2015
£505.00
Choose country above

Registration opens on 30/04/14

This course is expected to start for the last time in October 2018.
Start End Fee Register
04 Oct 2014 Jun 2015
£930.00
Choose country above

Registration opens on 30/04/14

This course is expected to start for the last time in October 2018.
Start End Fee Register
04 Oct 2014 Jun 2015
£1050.00
Choose country above

Registration opens on 30/04/14

This course is expected to start for the last time in October 2018.
Start End Fee Register
04 Oct 2014 Jun 2015
£505.00
Choose country above

Registration opens on 30/04/14

This course is expected to start for the last time in October 2018.

*Fees may vary by country.

What you will study

The first half of the module introduces you to project management with an emphasis on managing software projects. In addition to covering project management techniques and topics – such as project planning and activity planning, and managing risk and allocating resources – you will also focus on the techniques that are most relevant to software project management. This will include choosing an appropriate software development approach, estimating how much development effort will be required and measuring the quality of software. In addition to monitoring software quality, you’ll explore the tools and techniques that are necessary for monitoring the progress of projects. You will also explore some wider issues within project management, such as managing contracts, portfolios of projects and programmes.

The second half of the module – on service management – is based around the ITIL® Service Management framework. You will be introduced to the five stages of the Service Lifecycle:

  • Service Strategy involves planning new and changed services to support and achieve the goals of the organisation
  • Service Design entails designing an IT service, including the processes and policies that support the service
  • Service Transition turns a design for a service into an operational service and manages the transition as the new service becomes operational
  • Service Operation concerns itself with running services efficiently and effectively
  • Continual Service Improvement is a process that helps to create better services by identifying and implementing improvements to existing services.

Throughout this part of the module, the principles of good service management will be emphasised.

An essential part of both project management and service management is working with other people. Therefore, you will look at some of the issues that may arise when working in a team and when managing other people. There will be at least one opportunity for you to work with other students studying this module.

During the first half of the module, you will collaborate with your fellow students in a small team on a short project planning exercise. Having produced a project specification in your team, you will then work both on your own and in your team to develop the project plan and then modify this plan according to different scenarios. During the second half of the module, you will work in a small group on activities that will illustrate and put into practice some of the concepts learnt while studying the service management section of the module.

Throughout the module, audio and some visual materials will illustrate and bring the study topics to life, including case studies, interviews and panel discussion with experts in project management and service management. You will explore some of these case studies further – both individually and in small groups – by asking what-if questions and suggesting how the project or service could have been managed differently.

Vocational relevance

This module provides you with a basis for further study of project management and service management, and introduces you to many of the concepts that are tested by the BCS Professional Certification in  IS Project Management and IT Service Management.

In addition, the module helps develop important skills which are particularly relevant to the workplace, such as written communication skills, information literacy, independent learning, critical analysis and team working. In an IT context the module will provide practitioners with relevant experience, skills and insight into project management and service management.

Entry

This is a Level 2 module and you need to have a good knowledge of the subject area, obtained either through Level 1 study with the OU, or by doing equivalent work at another university, or from experience as an IT professional.

You should be experienced in using a computer for working with documents, spreadsheets and accessing the internet and you should be able to install software on your computer. The key introductory Level 1 module My digital life (TU100) would be ideal preparation for this module.

You will also need a good standard of academic English appropriate for this level of study.

If you have any doubt about the suitability of the module, please contact our Student Registration & Enquiry Service.

Preparatory work

If you are returning to study you may find it helpful to look at our Skills for OU Study website and to read a suitable book such as The Good Study Guide by Northedge, (The Open University, 2005).

Regulations

As a student of The Open University, you should be aware of the content of the Module Regulations and the Student Regulations which are available on our Essential documents website.

If you have a disability

Written transcripts of any audio components and Adobe Portable Document Format (PDF) versions of printed material are available, including the externally published module books on project management and service management. Some Adobe PDF components may not be available or fully accessible using a screen reader. Some mathematical and scientific materials may be particularly difficult to read in this way. Other alternative formats of the study materials may be available in the future. Our Services for disabled students website has the latest information about availability.

You will need to spend considerable amounts of time using a personal computer and the internet. Students with hearing or sight impairments may find some of the practical-based computer work challenging, or may need additional study support, as the activities involve accessing on screen text, viewing and creating colour images, and creating audio and video material. If you use specialist hardware or software to assist you in operating a computer and have concerns about accessing or creating these types of materials you are advised to talk to the Student Registration & Enquiry Service about support which can be given to meet your needs.

If you have particular study requirements please tell us as soon as possible, as some of our support services may take several weeks to arrange. Visit our Services for disabled students website for more information, including:

  • help to determine your study requirements and how to request the support that you need  
  • Disabled Students' Allowances (DSAs)
  • using a computer for OU study
  • equipment and other support services that we offer
  • examination arrangements
  • how to contact us for advice and support both before you register and while you are studying.

Study materials

What's included

This module and the majority of the associated study materials are presented online via the module website. The externally published module books are available in print.

Computing requirements

You will need a computer with internet access to study this course as it includes online activities, which you can access using a web browser.

  • If you have purchased a new desktop or laptop computer since 2007 you should have no problems completing the online activities.
  • If you’ve got a netbook, tablet or other mobile computing device check our Technical requirements section.
  • If you use an Apple Mac you will need OS X 10.6 or later.

You can also visit the Technical requirements section for further computing information including the details of the support we provide.

Teaching and assessment

Support from your tutor

You will have a tutor who will help you with the study material and mark and comment on your written work, and who you can ask for advice and guidance. Throughout your study you will use email and online forums to keep in touch with your tutor and other students in your tutor group. 

Contact our Student Registration & Enquiry Service if you want to know more about study with The Open University before you register.

Assessment

The assessment details for this module can be found in the facts box above.

You must use the online eTMA system to submit your tutor-marked assignments (TMAs).

Future availability

The details given here are for the module that starts in October 2014. We expect it to be available once a year.

How to register

To register a place on this course return to the top of the page and use the Click to register button.

Distance learning

The Open University is the world’s leading provider of flexible, high quality distance learning. Unlike other universities we are not campus based. You will study in a flexible way that works for you whether you’re at home, at work or on the move. As an OU student you’ll be supported throughout your studies – your tutor or study adviser will guide and advise you, offer detailed feedback on your assignments, and help with any study issues. Tuition might be in face-to-face groups, via online tutorials, or by phone.

For more information read Distance learning explained.

Are you already an OU student ? Go to StudentHome for information on choosing your next module.
Course facts
About this course:
Course code M258
Credits 30
OU Level 2
SCQF level 8
FHEQ level 5
Course work includes:
3 Tutor-marked assignments (TMAs)
5 Interactive computer-marked assignments (iCMAs)
Examination
No residential school

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