Certificate in Professional Practice in Delivering Public Services
On this page
This certificate course is designed to give professional recognition to employees working in public service delivery. Developed in partnership with employers, the Certificate in Professional Practice in Delivering Public Services consists of two work-based modules, which will build your understanding and skills within the context of your own role. The first focuses on developing your ability to learn, and on improving your performance and practice at work. You’ll be able to negotiate your own learning experience – ensuring the professional relevance of your studies. The second will help you to develop a new, more theoretical understanding of how and why managers do what they do in organisations.
Fees and facts
Where will you be resident whilst you study?
If your country isn’t shown here, please visit our website for
Choose country above to see fee and ways to pay.
Flexible, part-time study through
OU Certificates are specially designed Open University qualifications focusing either on a particular job or profession, or academic study. For example The Open University's Certificate in Supporting Learning in Primary Schools is designed for teaching assistants and other kinds of classroom support staff, including volunteers. Not all OU Certificates are entry level qualifications.
You can use an OU Certificate to:
enhance or progress your current career gain a greater knowledge and understanding of a subject you are interested in.
must have an NVQ level 3 qualification in management, business administration or customer care, or an equivalent vocational qualification that contains a significant business-or management-related component to study this certificate.
Career relevance and employability
Both modules of this certificate course are work-based and therefore have immediate career relevance. The Certificate in Professional Practice in Delivering Public Services will help you to understand the context in which you are working; the impact that you can have; and the improvements that you can make to performance at work when delivering public services.
There’s more information about how OU study can improve your employability in the
OU’s Employability Statement from our Careers Advisory Service. You can also read or download our publication and look at our OU study and your career subject pages to find out about career opportunities.
Choose a pathway and register
Pathways allow you to specialise or choose particular topics that interest you. You will need to choose a pathway before registering.
Credit for previous study elsewhere
You cannot count credit for study you have already completed elsewhere towards this qualification.
The learning outcomes of this qualification are described in four areas:
Knowledge and understanding
Practical and professional skills
Read more detailed information about the learning outcomes, and how they are acquired through teaching, learning and assessment methods.
On successful completion of the required modules you will be awarded a Certificate in Professional Practice in Delivering Public Services and will be entitled to use the letters Cert Prof Prac DPS (Open) after your name.
As a student of The Open University, you should be aware of the content of the following regulations:
These regulations are also available on our
Essential Documents website.
If you have a disability
Choosing the qualification that’s right for you is very important. Depending on your disability, long-term health condition, mental health disability or specific learning difficulty, you may need to consider any challenges posed by:
the learning objectives: for example, to gain an honours degree in a language you must be physically able to speak the language
how the modules are taught: for example, some of our science qualifications require that you complete laboratory work
any work-based competency requirements.
Choosing the right qualification can be a complex mix of the subject requirements and the support you may need. To help you assess whether the qualification you are interested in will work for you, further advice is available from:
You will need a computer with internet access to study for this qualification. For most OU qualifications a Microsoft Windows (new since 2007),
Apple Mac (OS X 10.6 or later) or Linux computer should be adequate. However, some qualifications require more specific IT equipment, in which case you
will need additional software to use an Apple Mac or Linux computer. A detailed technical specification for your modules will be made available when you
register. Please note, technical specifications do change over time to match computer developments and the way we teach.
The Open University is the world’s leading provider of flexible, high quality distance learning. Unlike other universities
we are not campus based. You will study in a flexible way that works for you whether you’re at home, at work or on the move.
As an OU student you’ll be supported throughout your studies – your tutor or study adviser will guide and advise you, offer detailed
feedback on your assignments, and help with any study issues. Tuition might be in face-to-face groups, via online
tutorials, or by phone.
For more information read
Distance learning explained.